Join Our 1st Survey Solutions LEARN IT! Education Series

In progress - Next series starts August 2025

• Master the Core Competencies of Patient Experience Survey Ratings and Improvement to become a 5 Star hospital for patient experience surveys.
• Each Survey Solutions client gets one FREE enrollment and the participant will recieve a certificate upon completion.

Get started on your journey - register now!

About These FREE Classes

Led by our LEARN IT! team of Michelle Hansen and Julie Russell, this 12-month course will take about an hour a month. The monthly requirement includes a 10-minute video along with up to an hour group discussion (fourth Wednesday of each month at 1pm central except December). At the end of the course, you will receive a 5 Star Survey Master certificate.

Next series starts August 2025

The course is under special arrangement from Custom Learning Systems with our own Survey Solutions LMS dashboard.

Every Survey Solutions organization gets ONE FREE SEAT in our Survey Solutions LEARN IT! program (a $2,000 value!).

What Will You Learn?

• Understand the purpose and goals of the CMS HCAHPS Inpatient Survey
• Gain insights into the credibility of all CMS CAHPS Surveys
• Become knowledgeable about the evolution and purpose of public social media “reputation management” rating sites and how they work
• Interpret the impact of social media websites that empower consumers with rating transparency
• Learn the fundamentals of reading and interpreting the patient experience survey data
• Empower your leaders and caregivers to interpret and use patient experience survey reports
• Master the five questions leaders need to know and answer about their ongoing patient experience scores
• Grow market share about star ratings and their market impact
• Gain important insights about the significant financial impact of survey ratings on market growth and decline