Webinars
Presented by Nancy Allen
As Senior Operations Specialist at ICAHN, Nancy Allen, MS, BSN, RN, serves as lead for several ICAHN projects such as the mock survey, nurse planner for continuing education certification, and as the Nurse Leaders Peer Network facilitator.
Prior to accepting the position at ICAHN, Nancy served as the CNE/Director of Patient Services for Advocate Eureka Hospital for nearly 30 years. During her tenure, she developed several service lines, including the Woodford County Health Department, and served as the administrator for 15 years of the School Nurse Program and Community Education.
Downloadable Materials
Webinar SlidesPresented by Nancy Allen
As Senior Operations Specialist at ICAHN, Nancy Allen, MS, BSN, RN, serves as lead for several ICAHN projects such as the mock survey, nurse planner for continuing education certification, and as the Nurse Leaders Peer Network facilitator.
Prior to accepting the position at ICAHN, Nancy served as the CNE/Director of Patient Services for Advocate Eureka Hospital for nearly 30 years. During her tenure, she developed several service lines, including the Woodford County Health Department, and served as the administrator for 15 years of the School Nurse Program and Community Education.
Downloadable Materials
Webinar SlidesPresented by Nancy Allen
You Will Learn How To:
- Discuss HCAHPS Questions in the Care Transitions Measure composite
- Evaluate actions for improving Care Transitions
Downloadable Materials
Webinar SlidesPresented by Pat Schou
You Will Learn How To:
- Understand the practice of patient rounding and its impact on satisfaction scores
- Identify the different types of patient rounding programs - what works
- Learn key steps in follow up to issues identified during rounding
- Be able to implement/update a patient rounding program into your work culture
- Evaluate the impact of a rounding program
Downloadable Materials
Webinar SlidesPresented By Brian Lee
As we transition into post pandemic phases how is your hospital going to re-ignite with the community, with patients and very importantly… your staff?
Brian Lee has that all figured out for us – and is willing to share a portion of what he has planned to help hospitals Inspire each of your own Caregiver Heroes.
It is a very rare moment to hear the inspiring and informative words and wisdom of Brian Lee without travelling to a conference or meeting. Please join us as we present one of the most important webinars of 2020 – with our friend, Brian Lee.
Presented By Proper Connections
Proper Connections specializes in connecting rural healthcare providers with the massive amount of savings they deserve – and helping providers realize just how much they can gain in grants from these programs.
Presented by Julie Russell & Emily Ferrell
In our February 2020 webinar, Julie Russell and Emily Ferrell launch theArtDept.Online, a new interactive platform that provides you with free access to and use of hospital marketing campaigns. Many hospitals don’t have marketing departments or budgets for agency quality materials that can be customized. TheArtDept.Online changes that by providing free marketing and communications materials for rural and critical access hospitals.
Presented by Angie Charlet & Jake Hanson
Engaging patients and getting them to complete HCAHPS surveys is important for critical access and rural hospitals. In this webinar, Angie Charlet, Director of Quality, Education and Compliance at the Illinois Critical Access Hospital Network (ICAHN), and Jake Hanson, Marketing and Development Director for Survey Solutions, discuss strategies to increase response rates, marketing ideas to improve engagement and the value of transparency in the public eye.
Presented by Patricia Schou
The future of rural healthcare is a hot topic right now, with so many clinics closing and many more at risk. Patricia Schou, Executive Director at the Illinois Critical Access Hospital Network (ICAHN), takes a look at the trends in the industry and provides her unique perspective as someone with more than 35 years of experience in clinical and rural hospital administration.
Presented by Angie Charlet
Learn more with Angie Charlet, Director of Quality, Education and Compliance with ICAHN. In this webinar, you'll learn what steps are needed to create a successful program and how to get started.