CG CAHPS Surveys

Real Feedback, Real Progress

Patient experience doesn’t stop at the hospital doors. The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey is the go-to tool for measuring how patients feel about their care in a physician’s office. Think of it as the “sister” survey to HCAHPS – just focused on clinics and group practices. If you’re serious about delivering top-quality care, tracking patient feedback isn’t optional – it’s essential.

Surveys Built for Real Results

At Survey Solutions by ICAHN, we make gathering patient feedback simple. Our CG-CAHPS surveys are available in multiple formats – mail, email, text, and in-room tablet – so patients can respond in the way that works best for them. We even offer a mixed-mode option, sending up to three emails first and following up with a mailed survey if there’s no response. More options mean better response rates, and better response rates mean better data.

Automated, Hassle-Free Insights

No one has time for complicated systems. That’s why our process is fully automated – from easy patient data uploads to built-in data scrubbing, automated mailing, email distribution, and survey result scanning. And when the results come in? You’ll find them in our interactive dashboard, where you can track response rates, pinpoint trends, and turn patient feedback into real action.

Because great care starts with great insights – let’s get started.