HCAHPS Surveys

Real Feedback, Real Results

Patient satisfaction isn’t just a box to check – it’s a vital measure of how well your hospital is performing. The HCAHPS survey is a key player in Value-Based Purchasing, making it more important than ever to know what your patients really think. More data means better decisions, and better decisions mean better care.

The Right Survey, The Right Way

As a CMS-approved HCAHPS vendor with deep experience in rural healthcare, Survey Solutions by ICAHN knows how to get the most from patient feedback. Right now, CMS only allows HCAHPS surveys to be conducted via mail, phone, or a mixed-mode approach – and through years of experience, we’ve found that mailers get the best response rates. That’s why we focus on a well-designed, easy-to-complete mailed survey. And if CMS ever gives the green light for digital HCAHPS surveys? You can bet we’ll be ready to roll.

Actionable Data at Your Fingertips

Once surveys come back, the data is uploaded into our user-friendly, interactive dashboard. In just a few clicks, you can compare results to national benchmarks, track response rates, monitor high-performing areas, and flag problem spots before they become bigger issues. It’s the kind of insight that helps your hospital fine-tune operations and improve patient care – because when it comes to healthcare, good enough just isn’t good enough.

Let’s take patient satisfaction from a guessing game to a game changer.