We Help You Measure Patient Experience

With the movement to Value Based Pricing, Survey Solutions by ICAHN has taken hospital patient data reporting to a new level by streamlining the process of implementing and tracking patient satisfaction surveys and effectively measuring that data.

Survey Solutions has the ability to offer our innovative approach to hospitals, clinics and group practices across the country by using a fully digital uploading and reporting system. This system tracks results from all patient satisfaction surveys sent in multiple forms including mail, email, text and we even offer in room ED CAHPS surveys via tablet.

While our approach is digital and automated, the CMS-approved vendor staff at Survey Solutions still monitors and oversees the daily, weekly and monthly operations of the process. This ensures that all your data is secure and accurate in real time, giving you the best possible results in the most cost-effective way possible for high quality HCAHPS, ED CAHPS, CG CAHPS and Outpatient survey data.

Survey Solutions at a Glance

• Quick Onboarding Process
• CMS submissions included
• Multiple survey platforms, mail, email, text and in-room tablet
• Fully HIPAA compliant and our mailing partner is HIPAA & HITECH compliant as well
• Upload your weekly reports - and we do the rest
• Real time reporting dashboard
• 24/7 dashboard access
• Access to data - Down to individual surveys
• Improved response rates
• Peer comparisons
• Access to ICAHN knowledge base and MBQIP.com