Mastering the New HCAHPS Webinar
Brian Lee, Kevin Robbins & Rachel Spalding
Big Changes Are Coming to HCAHPS in 2025
Are You Ready?
Join us on May 2 for an exclusive webinar featuring industry experts who will break down the updates and share best practices to help you improve patient satisfaction.
Secure your spot today!
Why You Should Attend
- The Way Patient Satisfaction Is Measured Is Evolving - Find out what this means for your organization.
- Pain Points & Solutions - We'll dive into the most common pain points hospitals face with HCAHPS and provide actionable solutions you can implement immediately.
- Success Stories & Case Studies - Learn from real-world success stories and proven strategies that have helped hospitals like yours boost their HCAHPS performance.
- 2025 HCAHPS Resource Kit - Attendees will receive this exclusive kit filled with actionable tools and best practices to help you navigate the new standards.
Meet the Experts
Brian Lee
Founder & Thought Leader, Custom Learning Systems
Brian has earned a reputation as healthcare's engagement expert over past 36 years through his dynamic, inspiring keynote presentations centered around creating cultures of healing kindness that engage, empower and transform.
Kevin Robbins
Implementation Specialist, Custom Learning Systems
With 35 years of leadership experience, Kevin utilizes a distinct understanding of nature, the environment, and human interactions. He enjoys bringing out the best in front-line workers and executive management.
Rachel Spalding
VP of Process Improvement, Custom Learning Systems
Rachel is an experienced healthcare executive with extensive knowledge, experience, and proven outcomes with patient experience, employee engagement, virtual nursing models, Magnet® designation, and professional nursing practice.
