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Jake Hanson
Vice President Client Services
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Outpatient Surveys
First Impressions Are Critical
The outpatient experience often shapes a patient’s first impression of your hospital. It’s vital to capture feedback from these encounters to continually improve services and better serve your community.
Measuring Patient Experience in Outpatient Care
Survey Solutions by ICAHN helps hospitals and clinics collect patient satisfaction data in a way that’s simple for patients and seamless for you. With surveys available via mail, email, text, and tablet, we make it easy for patients to share their feedback. And once collected, all the data is uploaded directly to our user-friendly Survey Solutions dashboard.
Access Your Outpatient Survey Results
The dashboard is your go-to hub for tracking your data – compare results with national benchmarks, monitor response rates, view top-performing areas, and get alerts when responses fall short. With everything laid out clearly and concisely, you’ll have the insights you need to act fast, resolve issues, and improve care, all while staying aligned with Value-Based Purchasing.
It’s time to get more out of your patient experience surveys
Our innovative approach helps measure and examine the patient experience with you. At Survey Solutions, we give you more – more features, more data, and more value. Discover why our system is the perfect fit for healthcare facilities, especially rural and critical access hospitals.
Interactive Dashboard

Utilizing our custom designed and coded algorithm, we make gathering and analyzing your data easier and more intuitive than ever.
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