Exciting SMS Upgrade: New Tools & Features Coming Soon

‍We’re gearing up to launch an upgraded version of our SMS messaging system, designed to enhance communication and improve ease of use.

Soon we will introduce new features that streamline messaging, improve reliability, and provide a more seamless experience for users. This upgrade marks an exciting step forward in ensuring our messaging tools continue to meet your evolving needs!

Domain Drill Down Reporting

Generate comprehensive reports on your survey domains with ease – daily, weekly, or on your own schedule. These reports provide clear trend analyses and intuitive graphs, offering valuable performance insights over time. With automated delivery, key stakeholders receive the right information without needing to log in. Once set up, generating reports is quick and convenient, and they can be downloaded as PDFs for easy sharing with leadership.

Have a Report You Need?

Let's make it a global report - submit your request on the dashboard!

Survey Spotlight: Observation Surveys

Many hospitals treat a large number of observation patients, often making up the majority of those seen annually. While CMS only accepts HCAHPS data from inpatient stays, Survey Solutions offers Observation Surveys to capture valuable feedback from these patients. Though this data cannot be submitted to CMS, it provides actionable insights to identify strengths and areas for improvement, helping healthcare organizations enhance care and the overall patient experience.

We’re excited to bring you these new powerful enhancements!