CGCAHPS Surveys for Illinois Clinics

To help Illinois hospitals increase response rates and give you the most up-to-date data possible, Survey Solutions by ICAHN has developed a simple and easy-to-send patient satisfaction survey in multiple platforms.

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a must for all clinicians and group practices looking to provide the best possible quality of care in Illinois. Considered the companion survey to the well-known HCAHPS, it is a standardized tool used by Illinois hospitals to measure patient satisfaction.

Our CGCAHPS Survey Options

Survey Solutions provides CGCAHPS patient satisfaction surveys through mail, email, text, and in-room tablets. Our streamlined, fully automated system handles everything from patient data uploads and scrubbing to sending surveys, processing responses, and delivering results through an interactive dashboard. By offering multiple survey formats, we help increase response rates, giving your clinic or group practice richer, more actionable data.

Viewing Your CGCAHPS Survey Results

With our interactive dashboard, you can easily explore your survey data, compare results to national benchmarks, monitor response rates, identify top-performing areas, and receive alerts for low-scoring responses. This clear, easy-to-use format gives your hospital the insights needed to quickly address concerns and continuously improve the quality of care you provide.

Why Survey Solutions?

• Quick Onboarding Process
• HIPAA secure server for uploading your patient data
• Multiple survey formats – mail, email, in-room tablet
• Digital surveys to increase response rates from hard-to-reach demographics
• Fully automated data scrubbing – just upload your data and we do the rest
• Interactive dashboard to track your data
• 24/7 Dashboard access
• Ability to track survey results down to individual surveys
• Data detailed though percentage tables and graphs