CGCAHPS Surveys for Montana Clinics

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool used by Montana hospitals to measure patient satisfaction. It is considered the companion survey to the well-known HCAHPS survey used by hospitals in Montana.

CGCAHPS patient satisfaction surveys are a must-have for all clinicians and group practices looking to provide the best possible quality of care in Montana. Survey Solutions by ICAHN has developed simple, easy-to-send patient satisfaction surveys in multiple platforms to help increase response rates and provide the most up-to-date data possible.

Our CGCAHPS Survey Options

Survey Solutions offers CGCAHPS patient satisfaction surveys by mail, email, text, and in-room tablet. Offering multiple types of surveys helps to boost response rates, giving your clinic or group practice more data to work with. Our fully automated, easy-to-use system includes simple patient information uploads, data scrubbing, automated mailing and emails, results scanning, and an interactive dashboard.

Viewing Your CGCAHPS Survey Results

The dashboard offers an intuitive interface to efficiently analyze your survey data, compare it to national benchmarks, track response rates, highlight top-performing areas, and receive notifications for any unsatisfactory survey results. This organized and accessible data presentation empowers your hospital to promptly address issues, thereby enhancing the overall quality of care provided to your patients.

Why Survey Solutions?

• Quick Onboarding Process
• HIPAA secure server for uploading your patient data
• Multiple survey formats – mail, email, in-room tablet
• Digital surveys to increase response rates from hard-to-reach demographics
• Fully automated data scrubbing – just upload your data and we do the rest
• Interactive dashboard to track your data
• 24/7 Dashboard access
• Ability to track survey results down to individual surveys
• Data detailed though percentage tables and graphs