HCAHPS Surveys for Florida Hospitals

The HCAHPS patient satisfaction survey is an extremely important tool to help ensure hospitals in Florida are operating at their peak potential as Value-based Purchasing becomes more prevalent. With our vast experience in Florida rural healthcare and as a CMS-approved HCAHPS vendor, Survey Solutions is uniquely positioned to help you get the most out of your data.

Our HCAHPS Survey Options

Currently the only CMS-approved forms of patient satisfaction surveying for HCAHPS are by mail and phone. Through our experience, we have found the best results through the mailing option. That’s why we only offer HCAHPS surveys in the form of a mailer. As soon as CMS approves a digital HCAHPS option we will also offer it, allowing Florida hospitals to gather data from even more patients.

While our industry waits on the approval of a digital survey option for HCAHPS, we have worked on perfecting the current printed mailer. By using our vast experience in rural healthcare and examining other HCAHPS surveys, we have been able to develop a multi-layered, easy to understand HCAHPS patient satisfaction survey. These surveys are mailed to every eligible patient with clearly written instructions and a postage paid return envelope.

Viewing Your HCAHPS Survey Results

Once this data is received it is uploaded in to our easy-to-use, interactive Survey Solutions dashboard. From the dashboard, you can quickly navigate your survey data and compare it to national benchmarks, track response rates, view top performing domains and see alerts for unsatisfactory survey answers. Having this data in a concise, user friendly format allows your hospital to address issues or problems in a timely manner, helping to increase the quality of care you provide.

Why Survey Solutions?

• CMS-approved vendor
• CMS submissions included
• Easy to understand HCAHPS survey
• Quick onboarding process
• Upload your weekly data – we do the rest
• HIPAA secured private dashboard to track your data in real time
• 24/7 access to all of your data – down to individual surveys
• Peer comparisons