HCAHPS Surveys for Florida Hospitals

The HCAHPS survey is one of the most important tools for improving hospital performance – especially as Value-Based Purchasing grows. With our rural healthcare expertise and status as a CMS-approved vendor, Survey Solutions helps Florida hospitals turn patient feedback into action.

Our HCAHPS Survey Options

CMS now approves Web-Mail mode for HCAHPS, and Survey Solutions offers this option to Florida hospitals. The process works like this:

• Up to three e-mailed invitations encourage patients to complete the survey online.
• If the patient does not respond online, they receive up to two mailed paper surveys to complete and return.

This combination drives strong response rates by giving patients flexible options – especially valuable for rural hospitals.

Viewing Your HCAHPS Survey Results

All responses feed into our Survey Solutions dashboard, where you can:

• Explore your data.
• Compare results to national benchmarks.
• Track response rates.
• Receive alerts for negative responses.

Timely, easy-to-understand data helps your hospital take action faster – improving care and patient satisfaction.

Why Survey Solutions?

• Quick Onboarding Process
• HIPAA secure server for uploading your patient data
• Multiple survey formats – mail, email, in-room tablet
• Digital surveys to increase response rates from hard-to-reach demographics
• Fully automated data scrubbing – just upload your data and we do the rest
• Interactive dashboard to track your data